Returns

Our return policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless you notify us by email of an issue or a problem before the 45 days has passed. Further, this policy is waived for Gifts and the 45 day period will start after the Gift has been received. Please specify in the email correspondence.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. If you require us to resend an invoice please contact us at service@kutenaiclothing.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
service@kutenaiclothing.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item in a different size, send us an email at service@kutenaiclothing.com and send your item to: Kutenai Clothing, 327 Baker Street Nelson,  CA V1L 4H6.

Shipping
To return your product, you should mail your product to: Kutenai Clothing, 327 Baker Street Nelson  CA V1L 4H6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request and receive an exchange, we will cover the cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.